PLDT sees strong outsourcing gains ? The Outsource Blog

Philippine Long Distance Telephone Co. expects to sustain the double-digit revenue growth of its business process outsourcing units this year, amid the bright prospects for the industry.

?The prospects for our BPO business continue to improve buoyed by the double-digit growth forecast for the outsourcing industry,? said PLDT president and chief executive Napoleon Nazareno.

SPi Global, the group?s outsourcing unit, saw its service revenues rise 20 percent to P2.4 billion in the first quarter from a year ago. This accounted for 5 percent of PLDT?s consolidated revenues during the period.

The knowledge processing solutions unit of SPi Global posted a 22-percent increase in service revenues to P1.6 billion as of end-March, as a result of the full integration of the content solutions business of India-based publishing BPO Laserwords which the group acquired late last year and an 11- percent increase from its content solutions services.

Revenues from customer relationship management services also rose 16 percent to P0.8 billion, with domestic sales registering a 10-percent growth.

?This potential, coupled with a focused approach of generating sales, managing costs, and delivering world-class quality services, should ensure the growing contribution of our BPO business to overall PLDT performance,? Nazareno said.

SPi Global has recently signed up new clients for both CRM and KPS businesses, including the expansion of existing contracts. It has also fully integrated Laserwords with its content solutions business.

?We also see continued margin growth as SPi Global leverages fixed costs and infrastructure over a higher revenue base that increases seat share ratio over stable operating expenses,? said SPi Global president and chief executive Maulik Parekh.

The PLDT Group consolidated its BPO operations, consisting of CRM and KPS under SPi Global in 2011. KPS and CRM had previously been under ePLDT, along with other ICT businesses such as data center operations, which have since been transferred to the fixed-line business.

Source:http://business.manilastandardtoday.com/2012/05/28/pldt-sees-strong-outsourcing-gains/

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